Seattle, United States
1743 1st Ave S
N/A
+1 2066226545
Wheelchair-accessible entrance
My review of this company was a 4, and now its a 1. I have three services with them, security, building access and cameras. After 3.5 years, our camera system has gone crazy. After 6 months of trying to fix it, they want to charge me for the service calls that failed to fix the problem. I have a camera system that does not work and I have to pay them for their \service\. My only option is to either leave or buy an equivalent system (not higher specs) - since they cannot fix what they have. Why have I been paying a service fee to get no service? Beware of their claims of professionalism, when push comes to shove, Mason will hold you hostage to buy more equipment.
like
Trace did a stellar job on installation of our new security system. I especially love the care he took to make sure all components and wiring were as compact and tidy as possible and to walk us through how to use everything. Job was finished early too!
Thank you so much for accommodating a service call and fitting us in when a time slot became available immediately! Donovan K. was awesome and certainly deserves recognition! He took the time to listen to our system needs and provided his professional opinion. I truly appreciate him being so effortlessly efficient and accommodating to our needs! Thank you again Donovan!!!
Horrible customer service, trying to cancel account, no response, cancellation forms corrupted, suggest finding another Alarm monitoring company
Guardian Security has been terrific to work with. They have an excellent product (as do other security companies), but the service they provide is separates them from the pack!. Every time I need assistance with additional devices or system questions they are on it, In addition, when we accidently tripped the system alarm, they were on the phone to us within seconds. We feel very comfortable knowing they are right there when we need them!
Deli
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